Worcester privacy policy

Worcester City Council Transport Strategy Survey

Research Summary

Worcester City Council have commissioned SYSTRA to develop a transport strategy of Worcester city centre. The Worcester City Centre Transport Strategy will provide a framework for future transport provision and infrastructure for the City centre. This framework will address transport themes including accessibility for all modes, traffic congestion, air quality, parking provision and public realm. To help us identify the right projects we need to understand more about how people both currently travel and would like to travel to and from the city centre in future.

The research will comprise an online survey regarding:

  • The types of journeys you currently make into and through Worcester city centre, and whether you would like to travel differently in the future; and
  • What you think about the experience of travelling into and through Worcester city centre, and what might improve your experience in the future.

This notice

  • SYSTRA have been commissioned by Worcester City Council to undertake research on how people currently travel, and how they would like to travel in the future, into and through Worcester city centre;
  • SYSTRA and Worcester City Council are committed to making sure that we tell you about the ways in which we use your personal information and that we have the right controls in place to make sure it is used responsibly and kept safe from inappropriate access, theft, or misuse.
  • We are providing you with this notice so you know what data we are collecting from you as part of this research study; what we are going to do with it; and your rights over our use of your personal data.

Your personal data

  • Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”), and associated legislation including but not limited to the Data Protection Act 2018.

Who are we?

  • Worcester City Council and SYSTRA are joint Data Controllers. This means both Worcester City Council and SYSTRA have decided how your personal data is processed and for what purposes.
  • SYSTRA is also responsible for collecting and processing your personal data. SYSTRA are Cyber Essentials and ISO20252 accredited (certificate number: 9208368).

What information is being collected?

The survey will ask questions on:

  • Main mode of transport used for travel into and through Worcester city centre;
  • Reasons for travelling by main mode;
  • Your most common journeys into and through Worcester city centre;
  • Changes to work travel as a result of the covid-19 pandemic;
  • Preference for car park location and payment method;
  • Perceptions of travel in Worcester;
  • Preferences for travelling in the future;
  • Views on how what would encourage you to travel more by different types of transport;
  • Physical restrictions that limit choice of how to travel;
  • Demographic data
    • Age;
    • Gender;
    • Employment status;
    • Physical restrictions which limit use of different transport modes;
    • Household income; and
    • Household composition

How is it collected?

  • The survey is completed online via Snap Surveys WebHost survey software. Snap WebHost is a secure software survey platform used for data collection and analysis which has the highest standards of data security achieving the ISO27001 accreditation;
  • All survey data is retained by SNAP Survey using FAST UK servers in the United Kingdom. More information can be found here: https://www.snapsurveys.com/survey-software/privacy-policy-uk/ and here https://www.snapsurveys.com/gdpr/gdpr-snap-webhost/
  • SYSTRA will remove data from SNAP on or before the data deletion date of 30th September 2023.

Why is it being collected?

  • Our lawful basis for processing under GDPR is:
    • GDPR Article 6(1)(e) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
  • We also rely on your Consent to hold your personal data. You may withdraw your consent at any time.
  • Our lawful basis for processing your special category data is:
    • GDPR Article 9(2)(g): Reasons of substantial public interest; Condition 8. Equality of opportunity or treatment

How will it be used?

  • Worcester City Council and SYSTRA comply with their obligations under the GDPR by: keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
  • All personal data held as part of this project is encrypted with a secure password and access restricted to only those working on the project.
  • Your data will be analysed anonymously with all other participant data. SYSTRA will report the findings of the research to Worcester City Council. No individual will be made identifiable during reporting.

Who will it be shared with?

  • Data collected and stored by SYSTRA and FAST UK on behalf of SNAP Surveys will be held in the United Kingdom;
  • SYSTRA will share anonymised data with Worcester City Council at the end of the research, and no other third party. This will not contain any attributable personal or contact information.
  • Reports will not contain any personal data.

How long do we keep your personal data?

  • We keep your personal data for no longer than reasonably necessary. Your data will be kept until 30th September 2023. After this, all personal data will be destroyed.

Your rights and your personal data

You have the following rights with respect to your personal data:

  • The right to request a copy of your personal data which SYSTRA holds about you;
  • The right to request that SYSTRA corrects any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for SYSTRA to retain such data;
  • The right to withdraw your consent to the processing at any time;
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data; and
  • The right to lodge a complaint with the Information Commissioners Office.

Contact Details

If you would like:

  • Any more information about the research study, or our use of your data:
  • To request to see the personal data held on you
  • To request to withdraw your personal data
  • To exercise any other of the rights listed above

Please contact the SYSTRA research manager, Mark Denley, mdenley@systra.com

Should you wish to find out more about SYSTRA’s data protection processes or contact their Data
Protection Officer, please contact SYSTRA’s UK Compliance Team at UK_compliance@systra.com.

To find out more about Worcester City Council ’s compliance with data protection please click on the following link to review their data protection notice specific to public consultations: https://www.worcester.gov.uk/notices/privacy-policy/corporate/public-consultations-and-worcester-city-residents-panel

If you have any concerns or questions about data protection or your rights you can also contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

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